about
A fresh approach to low cost international calling

Refund Policy

What type of refunds are available?

Eazytel will refund you in the same way that you paid Eazytel, by cheque, card or bank transfer. Cheque refunds - Cheques must be payable to the account holder and will be posted by first class post to the address on the account. Card refunds - For a card refund to be processed we need to have the card details registered. This means a payment must have been processed from the card you would like to receive the refund payment. Bank transfer - We can use the bank account details registered to your account to process a refund. The direct debit must be active for us to do this.

Pre Pay Refunds

If you or Eazytel terminate this Agreement Eazytel will refund any amount which has been prepaid and has not expired and is not accounted for by service charges up to the date of termination minus an administration charge of £5, if the credit level held in the account is less than £5 then the full amount held in the account will be charged. Any promotional credit/bonus awarded will not be refunded and will be deducted from the balance credit before payment refund as if it has been used.

Post Pay Refunds

If your account is in credit, you can request to have the full balance refunded to you.

How do I request my refund?

Please contact our customer services team (full details can be found under Contact Us on our web site).

How long will it take to receive my refund?

If your refund is approved, we aim to have this refunded to you within 10 working days through your chosen payment method.