Code of Practice
This Code of Practice is available in large print. To request a copy, please contact us as shown below.
eazyTel is a service owned and operated by MTNetworks Limited.
2. About Us
MTNetworks aims to offer savings on calls, line rental and broadband.
To ensure a world-class service, our partners and suppliers include the world's largest telecoms networks and payment processors.
3. Contact details
Phone: 0203 630 0300
4. Range of services
Prices may change from time-to-time – please check our web site for the latest prices.
All our prices include VAT.
6. Customer Service
Your Right to Cancel
Problems Making Calls
If You Are Not Satisfied With Our Service
If you are unhappy with our service, please contact our Customer Services (as detailed in Contact Details above) and let us know as soon as possible.
If you continue to be dissatisfied you can request that your complaint is reviewed by a Director of the business.
7. Terms & Conditions and Data Protection
MTNetworks is Notified under the Data Protection Act 1998 and is committed to your privacy.
We make all reasonable efforts to maintain the security of your data.
8. Additional Services
MTNetworks does not offer Directory Enquiry or Operator Services.
9. Communication with customers
Customers may contact us (as described above) and we may contact customers by email, text, phone or by letter in order to supply the services requested.
Customers and prospective customers may opt-out of sales and marketing communications from MTNetworks:
Email – For prospective customers we only use opt-in email lists (you will need to contact the list owner if you wish to opt-out of their emails).
Phone – by registering with the Telephone Preference Service:
020 7291 3320
Letter – by registering with the Mailing Preference Service:
020 7291 3310
MTNetworks abides by industry-accepted rules and standards for sales and marketing, including those set by the relevant regulatory bodies, including:
0845 456 3000
Advertising Standards Association (ASA)
020 7492 2222
0800 500 212
The existence of this code will be brought to customers’ attention in appropriate ways.
10. Social Responsibility
MTNetworks is an equal opportunities employer and recruits and promotes employees on the basis of ability.
Our on-line accounts and e-billing helps reduce the amount of paper we use and contributes towards the protection of the environment.
Our Customer Services team will do everything they can to help in the protection and support of vulnerable groups e.g. minors, disabled and elderly consumers, malicious calls. Please contact them as described above.